Is my payment information safe with you?

Yes, our website is powered and protected by Shopify, and it fully complies with PCI (Payment Card Industry) requirements by default, so you can be sure that your payment information is completely secure. We do not personally store or have access to your payment information.

All direct payment gateways comply with PCI-DSS standards, governed by the PCI Security Standards Council. This is a joint initiative of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments?

Yes, we accept online payments.

All payment processing is handled through Shopify, ensuring that customer information is managed quickly, easily, and securely. You can learn more about our secure checkout experience here.

What payment methods do you accept?

We accept online payments from the following: American Express, Apple Pay, Google Pay, Shop Pay, Visa, Mastercard, Maestro, and many others. Please note that payment options depend on availability and the user's location. Payment options may be updated and change at any time.

Additional payment methods (Paysera):

Swedbank

SEB

Luminor

Citadele

Revolut

Paysera

I want to learn more about the payment process in your store.

To learn more, you can read the Shopify Terms of Service here or their Privacy Policy here.

Why wasn't my discount code applied at checkout?

Some of our products may be excluded from promotions and discount codes.

Additionally, certain discount codes cannot be combined with other existing discounts or applied during checkout. If you encounter any issues applying your discount code at checkout, please contact us and we will assist you.

How long will it take to receive my order?

We offer customers delivery options during checkout. The estimated delivery time is provided for each product.

Once the order is shipped from our warehouse, it is handed over to the delivery/service provider.

If you experience any delivery delays, please contact us and we will assist in resolving the issue and reach out to the delivery provider to ensure your order arrives as soon as possible.

What is the cost of shipping?

Shipping costs may vary depending on your region, and the rates and delivery times will be calculated during checkout.

Please read the details of our Shipping Policy.

Is there free shipping?

Yes, we offer free economy shipping on orders (when specified).

What should I do if my order was damaged during delivery?

If your order was damaged during delivery, please contact us within 24 hours of receiving your order to initiate a shipping insurance claim.

Failing to do so in a timely manner may affect your shipping insurance claim and could result in no compensation being provided.

Do you ship internationally?

Yes, we ship our products worldwide!

Please note that free shipping may not apply to some international orders, and shipping rates may vary depending on your region.

Shipping rates and times will be calculated during checkout.

Do you deliver to my location?

You can find the full list of our delivery zones here.

If your country or region is not included, feel free to contact us and we will try to arrange the details.

Do you offer a warranty on your products?

Yes, we offer a warranty!

All of our products undergo strict quality control, and our warranty provides protection against manufacturer defects and faults.

We have product information available that specifies the duration of your warranty, which you can find here.

I noticed a defect/fault in my product, what should I do?

Our warranty covers manufacturing defects, flaws, or material defects. Please notify us of any defects within 30 days of noticing them, and we will take care of the solution.

The warranty does not cover accidental drops, impacts, improper use, or other issues not related to manufacturer defects.

Do you offer an extended warranty?

An extended warranty can be added to your products for an additional cost.

Please contact us for more information about the extended warranty.

How much does the extended warranty cost?

The cost of the extended warranty may vary depending on the product type and the extended period.

Please contact us for more information.

Not satisfied with your AQUAGILE product?

Please contact us immediately if you have any issues with your AQUAGILE product.

Feel free to use our live chat, and our team will assist you!

Do you offer returns and refunds?

Yes, we offer full and partial refunds.

Please read our Return and Refund Policy or contact us for more information.

How long after purchase can I request a refund?

Refund requests must be made within 30 days of purchase, and the return must comply with the return policy.

When can I request a return?

If the product and packaging are undamaged, unused, and intact, or if a manufacturer defect or fault is found, you are entitled to a return or exchange – please contact us within 24 hours of receiving your order to initiate the process.

If the product has been used, shows signs of wear or damage, or is outside the warranty period, returns are not possible. Please review our terms of service or contact us for more information.

My order was damaged during delivery, what should I do?

If your order was damaged during delivery, please contact us within 24 hours of receiving the order so we can initiate a shipping insurance claim.

If you do not contact us within this time frame, it may affect your shipping insurance claim, and compensation may not be provided.

Who covers the shipping costs in case of a return?

The customer is responsible for all shipping costs, including the return shipping.